What are our Terms and Conditions?

Deliveries

How long will it take for my product to arrive?

We not only ship to Australia and New Zealand we also ship worldwide. We ship the same day as the order is placed, as long as it is before 2 pm. On average it takes our customers to 1-3 Business days to receive our items in the mail within Australia.

If you missed our delivery by Australia Post or Sendle, the package will be sent to your local post office for collection.

A restocking fee of 20% of the total order plus freight charges will be incurred if the package is returned to Active Skin by Australia Post or Sendle.

Do we refund?

Of course!

We do refund, however, we only refund if the product is faulty. All returns must be done within 7 days of purchase and must include an RFG # obtained from an Active Skin Staff member. We do not refund or replace items until we have physically received the items back to our warehouse.

If you are unsure or need any refund assistance, please contact us at sales@activeskin.net.au

 Please Note:

• Results may vary with each individual.
• Details & pricing are subject to change without prior notice.
• If any adverse reaction occurs stop using the product immediately & seek medical advice if the condition does not improve.

We will refund or replace items, however, we only refund or replace if the product is faulty.

If you are unsure or need any refund assistance, please contact us at sales@activeskin.net.au

Shipping FAQs:

What are your shipping options?

Courier Service with signature required

How long does shipping take?

If orders are placed by 1pm your order will ship same day (AEST) otherwise, it will be on the next business day (Monday - Friday).

How can I track my order?

All orders are shipped with a tracking number and require signature on delivery

Do you offer international shipping? 

Yes we ship worldwide for a flat rate of $35 AUD

What are your shipping rates and policies?

$10 flat rate Australia wide and $35 flat rate for international

If you missed our delivery by Australia Post or Sendle, the package will be sent to your local post office or local agent for collection.

A restocking fee of 20% of the total order plus freight charges will be incurred if the package is returned to Active Skin by Australia Post or Sendle.

Other FAQs:

Do you offer discounts or promotions?

Yes, we encourage customers to subscribe to receive  notifications of current or upcoming sales.

How can I contact customer service?

Phone - 02 9729 2478 or 1300 79 89 69

Email - sales@activeskin.net.au

Do you have a rewards program?

No

Are your products cruelty-free or vegan?

Yes

How can I be sure your products are authentic?

Our products are only sourced from approved GMP facilities worldwide 

 

These products are not intended to treat, diagnose or cure any disease. For all medical conditions or concerns please consult your medical practitioner. If pregnant and/or nursing please consult with your medical practitioner prior to taking any supplements.